FAQs

This page has been designed to answer many of the questions that you may have. The more you know about our policies and methods of practice, the better we may be of service to you. Should you have any questions, please do not hesitate to contact us.


 

Appointments

Appointments can be made by calling our office directly. Please bring your current insurance card, photo identification, a list of any medications that you are taking, and a list of any questions you may have for your provider. If you would like to ask us any questions before your appointment, please call our office.


 

Billing and Financial Policy

If you have insurance, we will file the claim with your insurance company. Patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.

Billing Information

It is the patient’s responsibility to provide us with a current insurance card and plan information prior to services being rendered. We must obtain this information to accurately submit charges for your visit. As a health care provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard.

Hedges Clinic S.C. requires payment in full if an insurance card is not provided before your appointment. Providing correct insurance information and any necessary authorization(s) are your responsibility. You are responsible to pay any charges denied by your insurance because of inaccurate/missing information.

In order to accommodate the needs and requests of our patients and the community, we have enrolled in the Silver Cross Health Connect managed care plan. While we gladly provide this service to our patients, it is important for the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, referrals, deductibles, co-payments and other vital requirements.

Accounts past 60 days are considered delinquent and are subject to review. This may result in the account being sent to our collection agency, Creditors’ Discount and Audit Company and dismissal from our practice.


 

Cancellation Policy

In fairness to other patients and the provider, we require at least 24 hour notice to cancel an appointment. Same day cancellations and no-show appointments may result in termination from our practice.


 

Lab and Test Results

Your provider will give you instructions on how you will receive your results. Some test results may require a follow-up appointment. After your provider has reviewed your results they may be made available in your Patient Portal. To gain access to your Patient Portal please contact our office at (815)-469-2123.


 

Late Policy

If you are going to be late for your appointment, we request that you call our office prior to the appointment time. If the schedule allows, the appointment time may be shifted to accommodate the delay. However, if the tardiness is in excess of 10 minutes, we will need to reschedule your appointment. We work diligently to stay on schedule and suggest that you arrive 10 to 20 minutes prior to your appointment time to allow time for any necessary paperwork.


 

Medication Refills

If you need a medication refill please contact your pharmacy and have them send an electronic request to your provider. This is the most accurate and expedited way to obtain a refill. If your pharmacy cannot send an electronic request for refills please have them fax the request to our office at (815) 469-2149. Approval of your refill may take up to 3 business days, so please be courteous and do not wait until you run out of medication.

For those needing a refill of a controlled substance please call our office. You may need to be seen by your primary care physician prior to your prescription being refilled. Due to federal regulations prescriptions for controlled substances cannot be faxed or electronically sent to pharmacies. Patients must pick these prescriptions up from our office.


 

New Patients

We suggest that you arrive 10 to 20 minutes prior to your appointment time to allow time for any necessary paperwork. Please bring the following items to your initial appointment: a current insurance card, photo identification, a list of any medications that you are taking, and a copy of your immunization/shot record.


 

Phone Messages

In order to provide the best care possible to our patients and allow our scheduled patients to be seen by our providers we have office staff available to take telephone messages for our providers during office hours. Our office staff will obtain the message and forward it to the provider. Once the provider has replied to the message someone from our office will call you back with the provider’s response. Please be aware that certain messages may require an appointment.


 

Treatment of Minors

Patients under the age of 18 must be accompanied by a parent or guardian. If no parent or guardian is available we may ask to reschedule the appointment.


 

Records Release

We will provide you a copy of your medical records upon written request and for a fee. Please allow 30 days for this request to be processed.


 

Referrals

Please call the office at least 5 business days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance carrier, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital). Please familiarize yourself with your insurance plan and determine if it requires you to take a referral with you.


 

Vaccinations

The physicians of Hedges Clinic adhere to the recommended vaccine schedule that is published by the Centers for Disease Control (CDC), American Academy of Pediatrics (AAP), and the American Academy of Family Physicians (AAFP). At Hedges Clinic, we do not accept patients that refuse to vaccinate against preventable diseases. We firmly believe in the effectiveness of vaccines to prevent serious illness. To learn more about this topic please visit the following websites:

Centers for Disease Control (CDC): http://www.cdc.gov/vaccines/

American Academy of Pediatrics (AAP): https://www.aap.org/en-us/

American Academy of Family Physicians (AAFP): http://s.aafp.org